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Summary Patient expectations have changed dramatically over the past few years. Whether they are receiving home health services, home care, hospice care, or outpatient treatment, patients and their families expect healthcare providers to offer the same level of convenience, transparency, and digital access they experience in other industries. They want to schedule appointments online, view […]

Summary The assisted living industry continues to evolve in 2026 as states strengthen oversight, quality standards, and leadership expectations. Today’s assisted living administrators are responsible for far more than managing day-to-day operations. They oversee resident safety, regulatory compliance, staffing, financial management, emergency preparedness, quality improvement, and family satisfaction. Because of these expanded responsibilities, administrator licensure

Summary In today’s home care environment, families want to stay informed about the care their loved ones receive—even when they cannot be there in person. Whether an adult child lives across town or across the country, they expect timely updates, easy communication, and reassurance that their loved one is receiving quality care. Unfortunately, many home

Summary Running a successful home care agency in 2026 requires more than providing excellent care—it requires making informed business decisions based on real-time data. As agencies face rising operating costs, caregiver shortages, stricter compliance requirements, and increasing client expectations, relying on intuition or monthly reports is no longer enough. Agency owners need to understand what

Summary The home care industry is entering 2026 at a critical turning point. Demand for in-home care services continues to grow as more older adults and individuals with chronic conditions choose to receive care in the comfort of their homes. However, alongside this growing demand comes a new wave of challenges. Rising operating costs, caregiver

Summary North Carolina flipped the switch on EVV hard edits for home health on October 1, 2025, and the state’s Medicaid program now runs one of the most layered EVV setups in the country — three aggregators (Sandata, HHAeXchange, CareBridge), each tied to a different payer type. This post walks through what actually happened when

Summary If you run a home care agency, denied claims are a nightmare. You provided the care, but the payment never arrives. Often, the problem isn’t the care itself—it’s confusing your EVV vs EHR systems. Many owners treat them as interchangeable, but this mistake is quietly costing your business revenue. Electronic Visit Verification (EVV) is

Summary Holiday calendar home care agency management is a four-part operational discipline — calendar setup, caregiver pay configuration, payer billing rate configuration, and EVV preparation — that needs to be in place before the first holiday of each cycle, not assembled in response to the billing problems that follow. The two configuration investments that protect

Summary Active vs inactive payors home health billing software management is a configuration discipline that prevents a specific, recurring category of billing error — claims routed to payer relationships that have been terminated, suspended, or transitioned without the corresponding update to every affected client record. The software capabilities that prevent this failure pattern are payer

Summary Home health billing rounding is a three-context compliance discipline — Medicare therapy unit calculation, Medicaid personal care quarter-hour billing, and FLSA payroll rounding — that draws on the same raw EVV time data but applies different rules for different regulatory purposes and should never conflate those results. The audit exposure that creates the most