Does Hospital Need Branding To Attract Customers

Branding means “establishing a brand” and is a “measure to be selected” Hospitals, unlike ordinary companies, which are commercial organizations, have limited advertising to increase sales. Therefore, it is important to establish branding in order to provide medical services efficiently. This article, we will explain what branding is in hospitals, and the methods and benefits of branding.

According to PRB, the number of Americans ages 65 and older was projected to nearly double from 52 million in 2018 to 95 million by 2060, and the 65-and-older age group’s share of the total population will rise from 16 percent to 23 percent.  Therefore, the government is promoting the construction of a comprehensive community care system that includes home medical care (Homecare or Home Healthcare) as a countermeasure of the “2060 problem.” In addition, the demand for large hospitals equipped with facilities for patients with severe illness and patients with intractable diseases is increasing.

Furthermore, in recent years, hospitals have been subdivided according to specialized fields, medical treatment contents, wards and equipment, types of rehabilitation, and regional characteristics. While the quality of medical care is improved by specializing in certain clinical departments and treatments, it is difficult for patients to know “which hospital to go to”. Therefore, branding is becoming necessary so that the image of “what kind of hospital it is” can be conveyed.

What Are The Factors That Can Brand a Hospital?

• Hospital Reviews
• Reputation of Doctors / Nurses / Staff
• Kind of Facilities Hospital Providing
• Explanation of Medical Technology

Advantages of Branding a Hospital

The first advantage is that it makes it easier for patients and their families to choose from. When comparing hospitals with similar other factors such as location, consultation hours, and departments, hospitals with a well-established brand are prioritized. This is because being able to imagine what kind of hospital it is will lead to a sense of trust.

Gaining the trust of patients and their families in the hospital also has the effect of facilitating the consent, cooperation, and satisfaction of doctors’ explanations and treatment policies. In addition, by clarifying the hospital policy by branding, it can be expected to have the effect of raising the awareness and sense of responsibility of the hospital.

Summary

In order to carry out branding that leads to attracting customers, it is important to convey the contents and characteristics of medical care that the hospital can provide accurate and in an easy-to-understand manner. Proper branding also has the effect of raising awareness of hospital staff.